Privacy Policy

Welcome to AIscholar ("we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services at https://www.aischolar.com.au.

By using AIscholar, you agree to the practices described in this Privacy Policy.

1. Who We Are

AIscholar is an Australian educational technology platform providing AI-powered learning tools and practice resources for NSW Opportunity Class (OC) and Selective School preparation.

If you have questions about this policy, please contact:

Email: support@aischolar.com.au

2. Information We Collect

2.1 Information You Provide

We may collect:

• Parent or guardian name
• Email address
• Password (stored securely in encrypted form)
• Student first name or nickname
• School year level
• School name (optional)
• Target school preferences (optional)
• Payment and subscription information

2.2 Information Collected Automatically

When you use the platform, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Performance and usage analytics
• Cookies and similar tracking technologies

2.3 Student Learning Data

We collect learning-related information such as:

• Practice test results
• Question responses
• Accuracy and completion rates
• Progress over time
• Strength and weakness analysis
• AI-generated personalised practice recommendations

3. How We Use Your Information

We use your information to:

• Create and manage user accounts
• Provide personalised learning services
• Generate practice questions and analytics
• Process payments and subscriptions
• Send progress reports to parents or guardians
• Improve our platform, content, and AI systems
• Respond to customer support enquiries
• Prevent fraud, misuse, or security incidents
• Comply with Australian legal obligations

4. Legal Basis for Processing

Where applicable, we process personal information based on:

• Your consent
• Performance of a contract (providing the service you requested)
• Our legitimate interests in operating and improving the platform
• Compliance with legal obligations

5. Cookies and Analytics

We use cookies and similar technologies to:

• Keep users signed in
• Remember preferences
• Measure website performance
• Analyse usage patterns
• Improve user experience

You can control cookies through your browser settings, although some features may not function properly if cookies are disabled.

6. Payment Information

Payments may be processed by third-party payment providers such as Stripe. We do not store full credit card numbers on our servers.

Payment providers process your information in accordance with their own privacy policies and security standards.

7. Sharing of Information

We do not sell your personal information.

We may share information with:

• Payment processors
• Cloud hosting providers
• Analytics providers
• Customer support tools
• Professional advisers (legal, accounting, or compliance)
• Government authorities where required by law

Any third-party service providers are required to handle personal information securely and only for authorised purposes.

8. International Data Transfers

Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure that personal information receives appropriate protection consistent with Australian privacy requirements.

9. Data Security

We implement reasonable technical and organisational measures to protect personal information, including:

• HTTPS encryption
• Secure password storage
• Access controls
• Database security protections
• Regular monitoring and maintenance

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

AIscholar is designed for use by primary school students under the supervision of a parent or guardian.

Parents or guardians are responsible for:

• Creating student accounts
• Providing consent for the collection of student information
• Monitoring their child's use of the platform

We do not knowingly collect personal information directly from children without appropriate parental involvement.

11. Access and Correction

You may request to:

• Access your personal information
• Correct inaccurate information
• Update account details
• Delete your account, subject to legal or operational requirements

To make a request, contact support@aischolar.com.au.

12. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the service
• Maintain learning history and analytics
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements

When information is no longer required, we will take reasonable steps to delete or de-identify it.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Last updated date.

Continued use of the platform after changes take effect constitutes acceptance of the revised policy.

15. Contact Us

For privacy-related enquiries, please contact:

AIscholar
Website: https://www.aischolar.com.au
Email: support@aischolar.com.au